Outercarton Packaging (supervelio)

Delivery

• Orders are packed and shipped within 2 business days.
• Delivery times vary depending on location but are typically 2–5 business days Australia-wide.
• Orders under $100: Flat rate of $20.
• Orders over $100: Free delivery Australia-wide.
• We ship Australia-wide using Fast Couriers and Australia Post.
• Delivery is available to PO boxes, parcel lockers, and physical addresses.
• Tracking details will be emailed once your order has shipped.
• Express shipping is available for urgent orders.
• You can also choose in-store pickup at Currumbin Cycles.
• Specific delivery dates and times cannot be guaranteed.
• If you’re not home, your courier may leave the package, attempt redelivery, or take it to a local depot.
• You may nominate a delivery address different from your billing address at checkout.
  

Bicycle Assembly & Delivery

• Assembly requirements vary by brand. Some bikes will arrive fully assembled, while others may require partial assembly (e.g., attaching handlebars or pedals).
• Tools required depend on the bike. Please contact us if you need guidance.
• Some brands provide instructions or assembly videos. If not, we’re happy to assist or recommend a local bike shop.
• Fully assembled delivery may be available depending on your location — contact us before purchase if this is required.
• Professional assembly at delivery is possible in select areas.
• Warranty coverage may depend on the assembly method and the bike brand.

Delivery Issues

• If tracking shows “delivered” but you haven’t received your order, please contact the courier directly.
• If your order hasn’t arrived within the estimated timeframe, contact the courier first, then reach out to us if unresolved.
• If an order is lost in transit, contact us and we’ll follow up.
• If your order arrives damaged, please contact us immediately with photos or supporting evidence.
• Most orders are insured during transit — we’ll handle claims with the courier on your behalf.
• Missing items or parts will be resent at no cost.

Returns & Refunds

• Returns accepted within 14 days of purchase if items are unused and in original packaging.
• Refunds are processed within 48 hours of receiving the returned product.
• Change of mind returns are accepted if the product is unused and within the 14-day window.
• Sale items may be returned for refund at the purchase price.
• Returns must be shipped at the customer’s expense (except when the error is ours).
• Non-returnable items include: used, customer-damaged, or unhygienic products.
• Incorrectly ordered parts may be returned if unused and in original packaging.
• Accessories that have been opened but not used may be returned, provided packaging is intact.
• Wrong parts sent by us will be returned at our cost.
• Store credit is available if preferred.
• Electrical items (e.g., e-bike batteries) may be returned if unopened, at customer’s expense.
• If a bike doesn’t fit, you may return it at your expense for a size exchange (if stock is available).
• Bikes that have been assembled and lightly test-ridden may be returned, but we reserve the right to refuse returns showing wear (tyre use, scratches, odometer readings, etc.).
• Change-of-mind bike returns must be arranged before shipping where possible.
• Damaged bikes will generally be replaced once reported and confirmed.
• Return freight for bikes is not covered by Currumbin Cycles.
• Custom or special-order bikes are non-returnable.

Warranty Claims

• A return is when you change your mind or no longer want a product.
• A warranty claim applies when a product is faulty or develops a defect covered by the manufacturer.
• Contact us first — we’ll guide you through the correct steps.
• You’ll need to provide proof of purchase and photos of the fault.
• Processing times vary by brand; contact us for an estimate.
• Replacements are not provided while claims are being processed.

Cancellations & Other Concerns

• Orders may be cancelled before shipping. Once shipped, cancellations are not possible.
• We do not offer refunds for courier delays, though we’ll always dispatch within 2 business days if the product is in stock.
• Incorrect items (wrong size, colour, or product) will be exchanged or refunded.
• If you receive an incomplete order, a partial refund or replacement may be arranged.
• For large-item returns, we can help organise freight at your cost.