Refund policy

RETURNS

  • Returns are accepted within 7 days of delivery.
  • To start a return, contact us at bikes@currumbincycles.com.au. Items sent back without first requesting a return will not be accepted.
  • If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.
  • For change of mind returns, you cover the cost of return freight. If the return is due to our error, we cover it.
  • You'll need your receipt or proof of purchase.
  • Change of mind returns are accepted if the product is unused and in its original packaging.
  • Incorrectly ordered parts may be returned if unused and in original packaging.
  • Accessories that have been opened but not used may be returned, provided packaging is intact.
  • Electrical items (for example e-bike batteries) may be returned if unopened, at your expense.
  • For large-item returns, we can help organise freight at your cost.
  • Store credit is available if preferred.

NON-RETURNABLE ITEMS

  • Sale items, unless the product is faulty.
  • Gift cards.
  • Custom or special-order products.
  • Used, customer-damaged or unhygienic products.

BIKE RETURNS

  • If a bike doesn't fit, you may return it at your expense for a size exchange (if stock is available).
  • Bikes that have been assembled and lightly test-ridden may be returned, but we reserve the right to refuse returns showing wear (tyre use, scratches, odometer readings and so on).
  • Change of mind bike returns must be arranged before shipping where possible.
  • Return freight for bikes is not covered by Currumbin Cycles unless the return is due to our error.
  • Custom or special-order bikes are non-returnable.

DAMAGED, INCORRECT OR INCOMPLETE ORDERS

  • Please inspect your order on delivery and contact us immediately if the item is defective, damaged or incorrect, so we can evaluate the issue and make it right.
  • Incorrect items (wrong size, colour or product) will be exchanged or refunded.
  • Wrong parts sent by us will be returned at our cost.
  • Damaged bikes will generally be replaced once reported and confirmed.
  • If you receive an incomplete order, a partial refund or replacement may be arranged.

EXCHANGES

  • The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

REFUNDS

  • We'll notify you once we've received and inspected your return, and let you know if the refund is approved.
  • Approved refunds are usually processed within 48 hours of the returned item being received, to your original payment method.
  • It can take additional time for your bank or card provider to post the refund.

WARRANTY CLAIMS

  • A return is when you change your mind or no longer want a product. A warranty claim applies when a product is faulty or develops a defect covered by the manufacturer.
  • Contact us first at bikes@currumbincycles.com.au and we'll guide you through the process.
  • Nothing in this policy limits your rights under Australian Consumer Law.

Questions: bikes@currumbincycles.com.au or (07) 5534 4647.