Shipping policy

SHIPPING POLICY

Once your order has been placed, please refer to your tracking information for accurate delivery times. Call or email us with any questions.

DISPATCH

  • In-stock orders placed before 2pm Monday to Friday are dispatched within 24 hours.
  • Orders placed after 12pm on Friday, or over the weekend, are dispatched the following Monday.
  • Tracking details will be emailed once your order has shipped.
  • Specific delivery dates and times cannot be guaranteed.

DELIVERY

  • In-stock items typically arrive within 2 to 5 business days Australia-wide.
  • Some parts are ordered in from suppliers. Please allow up to 14 business days for these.
  • Shipping costs are calculated at checkout based on your order and delivery location.
  • We ship Australia-wide using TNT and other couriers.
  • Delivery is available to PO boxes, parcel lockers and physical addresses.
  • Express shipping is available for urgent orders.
  • In-store pickup is available at Currumbin Cycles, Shop 1/55 Currumbin Creek Rd, Currumbin QLD 4223.
  • If you're not home, the courier may leave the package, attempt redelivery, or take it to a local depot.
  • You may nominate a delivery address different from your billing address at checkout.

EARLY RIDER SHIPPING

  • QLD, NSW, VIC and ACT: $20, free for orders over $100.
  • WA and TAS: $100.
  • NT and SA: $60.

BICYCLE ASSEMBLY AND DELIVERY

  • Assembly requirements vary by brand. Some bikes arrive fully assembled, others may require partial assembly (for example attaching handlebars or pedals).
  • Tools required depend on the bike. Contact us if you need guidance.
  • Some brands provide instructions or assembly videos. If not, we're happy to assist or recommend a local bike shop.
  • Fully assembled delivery may be available depending on your location. Contact us before purchase if this is required.
  • Professional assembly at delivery is possible in select areas.
  • Warranty coverage may depend on the assembly method and the bike brand.

DELIVERY ISSUES

  • If tracking shows "delivered" but you haven't received your order, contact the courier directly.
  • If your order hasn't arrived within the estimated timeframe, contact the courier first, then reach out to us if unresolved.
  • If an order is lost in transit, contact us and we'll follow up.
  • If your order arrives damaged, contact us immediately with photos or supporting evidence.
  • Most orders are insured during transit. We'll handle claims with the courier on your behalf.
  • Missing items or parts will be resent at no cost.

RETURNS

  • Returns are accepted within 7 days of delivery.
  • Sale items are non-returnable unless the product is faulty.
  • We'll send you a return label. For change of mind returns, the return freight cost is deducted from your refund. If the return is due to our error, we cover the freight.
  • Refunds are usually processed within 48 hours of the returned item being received.
  • Nothing in this policy limits your rights under Australian Consumer Law.

CANCELLATIONS

  • Orders may be cancelled before shipping. Once shipped, cancellations are not possible.
  • We do not offer refunds for courier delays.

Questions: bikes@currumbincycles.com.au or (07) 5534 4647.