When an order is successfully placed online, bike exchange automatically generates an email order confirmation for you.
Orders will be dispatched within 2 working day. In the event that an ordered item is not available or we are unable to fulfil your order we will contact you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Shipping & Delivery Policy
Products are delivered Australia wide using Couirers Please or Transdirect, all items are given a consignment number which is trackable. Shipping costs are dependent on the size, weight of the product and your location.
Orders will be dispatched within 2 business days and shipping times are estimated at between 2 - 5 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. Delivery will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest depot or redivered the following day. We provide your mobile contact to the couriers who may call to arrange collection.
Please note that a re-delivery fee may apply. Any re-delivery fees are your responsibility.
Customer Service Policy
We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-5 business days.
Prices and Competition
No business can offer the lowest price on everything all the time. We'd like to offer, overall, value and pricing as good as are available anywhere. Do we have something you'd like to buy but is it subsantially cheaper elsewhere? Please let us know, we'd appreciate the information, and we'd like the opportunity to negotiate before losing a sale. We will usually match a lower price. This applies to goods we don't have in stock also.
We collect from you the information necessary to process your order, and to contact you as necessary to despatch your order. We won't disclose personal information about our customers to any third party, nor will we use your email address to send you advertising material without your permission.
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, we offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however due to our high level of customer service, we will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please