Notification of Order
When an order is successfully placed online, bike exchange automatically generates an email order confirmation for you.
Orders will be dispatched within 2 working day. In the event that an ordered item is not available or we are unable to fulfil your order we will contact you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Shipping & Delivery Policy
Products are delivered Australia wide using Couirers Please or Transdirect, all items are given a consignment number which is trackable. Shipping costs are dependent on the size, weight of the product and your location.
Orders will be dispatched within 2 business days and shipping times are estimated at between 2 - 5 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. Delivery will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest depot or redivered the following day. We provide your mobile contact to the couriers who may call to arrange collection.
Please note that a re-delivery fee may apply. Any re-delivery fees are your responsibility.